Thank You from Steve and Elaine and More Customer Testimonials

To Our Valued Customers: Thank you all so much for your business, support and kind words of encouragment. It has truly been a pleasure to provide our service to so many wonderful and loving pet owners! -Steve, Elaine and the staff at ABFPC.

More Testimonials from our Customers and Friends:

“Thank you so very much for providing dignity and such compassion on Sunday, November 21^st. Bella came to us nine years ago when she was only three days old. Her chances were slim to none. Bella thrived and had no idea she was a goat. I am so comforted and humbled by the care you provided, and on a SUNDAY. I will never forget your kindness in handling our beloved pet. The horror many years ago of driving behind the “pick-up truck” that picks up deceased pets from Vets offices and are then transported to Sacramento with limbs sticking up out of the plastic bags en masse—not a very dignified journey for a pet that was cherished! Thank you for your wonderful service—a class act!!! Reno should embrace your great ethics.”–Anne R. F. (via letter)

“We would like to thank you for your exceptional customer service and the care you provided to our loving pet Hudson. When Hudson passed away, it happened rather suddenly on a Sunday morning. When Steve answered the phone that morning he was compassionate and accommodating. He was willing to get Hudson taken care of immediately even though it was a Sunday and your office was closed. When we arrived we found your facility clean and well cared for. We were impressed at your attention to detail and your exceptional customer service. We were able to stay with Hudson through the entire process and that gave us a great deal of comfort. We knew that we had found the right place to help us with this unfortunate situation.”-Bryce and Amy C. (thank you note)

“On January 10^th 2011, we had to say goodbye to our beautiful Toshika. We just wanted to say thank you for the love and care you gave to our Toshika on his last journey. We also want to thank you for the touching Rainbow Bridge [poem], the flower seeds and especially for the beautiful paw print with Toshika’s name engraved on it. The urn was exceptionally beautiful. Your wonderful gifts will be treasured always.” –Ingrid E. (thank you note)

“A thoughtful deed creates a happy little tune the heart can’t keep from humming. Thanks for everything. It will always be remembered.” – Napoleon and Carmen. (thank you note)

“Thanks again for making sure that my Ruby could immediately be received at your facility this morning. The whole ordeal was hard enough in this bad weather. You made me feel that ABFPC isn’t just providing a valuable service for pets, but for the emotional needs of their owners as well. It’s nice to know how much you care.” –Debra M. (via e-mail).

“I know Madison was cared for with dignity throughout it all, and while my heart is breaking I am also at peace. I cannot express how much I appreciated having Maddie’s ashes home with me that first night—I really did not think I needed that—and I am now so pleased I could. It is a true comfort. Your generosity of spirit is undeniable.”-Sheri and Jeff F. (thank you note).

“Thank you Elaine for your kindness when I was in pain. From my first phone conversation to bidding you good-bye at your door...I felt in the company of such warmth, love and caring. Keep working…the world needs you….I was so afraid driving to your place—now I am so peaceful and grateful.” –Gail R (thank you note)

“I wanted to thank you one final time for your empathy and kindness—truly above and beyond anything I expected. You have been an inspiration for me and how I treat my own customers.” –Bindee E. (thank you note)

“I just wanted to thank you all again for all you did for Bart and I! You made the whole grieving process easier. The understanding and caring you all showed was amazing.” –Dani A. (via e-mail)

“I saw Terri W. a couple weeks ago and she said that she had to put her dog, Shadow, down and you were kind enough to wait for her and her husband that Sunday to cremate the remains. Terri was so pleased that both she and her dog were so well cared for. She is singing your praises to everyone who comes into her shop.” –Kay M. (via e-mail)